Terms and conditions of Purchase:
- Please refer to Delivery Location and Time Required page for any delivery and time shedule related query.
- Hand Delivery of perishable gifts to any location outside city limits may be sublect to extra delivery charge.
- We deliver Perishable gifts on all 365 days of the year (including Sundays and public holidays) but is subject to unforeseen strikes, bandhs or other holidays in whcih case delivery may be resheduled.
- We guarantee on date delivery but do not commit any fix time for delivery. Deliveries will be made between 7 am to 8 pm IST on the given date. However, we do try our best to fulfill your delivery instructions. Depending on the delivery destination, the delivery schedule may vary from same day delivery to delivery within the next 1 to 3 business days. Holidays may extend it further.
- We believe in providing our customer the best quality. To maintain the freshness, flowers, cakes and other perishable products are sourced locally at the delivery location and are generally hand delivered
- Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery may be possible. Orders are considered to be executed in the below cases:
The image displayed in indicative in nature. Actual product may vary in shape, content or design as per the availability.
Flower Images are indicative. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of flowers / consumables on any particular day. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.
Freshly baked cakes are available only after 10:30am IST. Please do not insist on early morning cake delivery. We do not deliver earlier days cakes unless insisted by the customer
Non-Perishable Gift orders can not be shipped on Sundays and national holidays.
In case of floods/ Heavy Rains/ Bandh we reserve the right to reschedule the delivery for another date.
On special occasions like Valentines’ Day, the given prices are not applicable. Please check with our shop for special prices, products availability and advance order restrictions.
No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown seperately due to technical restrictions and are taken to be understood.
Orders once placed cannot be cancelled unless requested 1 working day (before 4 pm.) prior to the delivery date. You can Contact us. Cancellation charge of INR 100 per order will apply.
In case of outsourced gift items, respective brand owners will be responsible for the quality of product.
We will not entertain any complaint of any order after 7 (Seven) days from the date of delivery of the order.
We follow a policy of free re-delivery in case of any genuine complaint raised by the buyer. Genuine cases include delivery at wrong address or date, and/or delivery of stale perishable items but is subject to Disclaimers below.
Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description and price shall be delivered.
All rights are reserved. No portion of this website may be reproduced in any form without the written consent from us.
All claims are subject to the jurisdiction of Court at Kolkata, India only.
For deliveries at Hostel, Hotels & Hospitals address, POD signed at the reception or by security personnel will be a valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it.
“By accepting our T&C, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels”. However, we confirm that we do not give any customer data to any agency outside the group.
To raise complaint against the quality of product for items delivered , the customer / recepient is required to provide an image of the product delivered within 48 hours of delivery.Refund or Redelivery can also be made depending on nature of the complaint and any decision in this regard will be the sole prerogative of the website.
We consider all orders including those for Midnight, placed after 5.30 P.M. IST to be the orders for the next day though we try our best to deliver that order on the same day. We highly appreciate a phone call from the recipient or customer after such urgent delivery is fulfilled.
- Recipient not available
- Delivery not done due to wrong address.
- Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
- Recipient refused the products.
- Premises locked.
- Delivered the product at the Gate/ Reception/ Neighbor.
For timely delivery of non-perishable gifts, we stextmally ship through top shipping companies likewww.TNT.com or www.BlueDart.com ( Owned by DHL) and are subject to pincodes served by them. You shall be provided with Air Way Bill Nnumber for online tracking. All Items and pincodes not served by them will be shipped trhrough other modes and may need more shipping time. Please note that for non-perishable gifts, there won't be any shipping on sundays and holidays and schedule shown are depending on our past experience and performance of shipping companies. No claim will be entertained for non-delivery on selected date.
- We retain the right to refuse any order unconditionally.
- All claims are subject to the jurisdiction of Court at Kolkata, India only.
- If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
- We reserves the right to change the price or withdraw any product at any point of time at its own discretion without any notice.
- We have taken every care for the accuracy of the information provided in the website. It has exercised due diligence in providing the latest products/information. However, RF or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided/not provided in the website.
- In case of any confusion about the delivery address or in case our delivery boy is unable to locate the address, we reserve the right to call the recipient at the given phone number at all times .
- All rights are reserved. No portion of this website may be reproduced in any form without the written consent from us.
- Brand, Logos and Trademark shown with respect of products being sold by us or other wise have been done in good faith and are properties of respective brand, logo and trademark owners.
- We reserve the right to modify these terms and disclaimers from time to time without giving any prior information.
Genuinity of information & payments:
- The customer promises that the information provided to Express Flowers is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
- The customer agrees to defend indemnity & hold Express Flowers and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them. Express Flowers may modify this agreement from time to time without giving any prior information.
- In case we fail to deliver at Mid Night, we shall be liable to refund the extra charge only (Rs.300).Same Day Delivery Available if ordered before 5:30 P.M. IST